Privacy policy

As an independent data controller, Avantida manages and controls all aspects of the data that flows through its network such as data standards, data access, data security and data retention. Regarding personal data specifically, Avantida is a business-to-business network where individual natural persons are prohibited from using the network for personal use. As such, for the purposes of personal data compliance with the GDPR, Avantida only has minimal personal data in the form of business contact information typically used for processing shipping transactions through the platform and providing account-related services to our network members such as invoicing, customer service and marketing.

The purpose of this website is to offer information about our company, our products and our services. 

This privacy policy describes how we use the personal data you may provide us by, amongst other ways, the use of this website. In case you have questions or remarks concerning this policy, we invite you to contact us via

This policy may be updated from time to time. We advise you to consult this page on a regular basis so that you are aware of changes, if any. This policy applies to all website visitors and to all means of access. By submitting personal data via this website, you explicitly confirm your approval of the use of your personal data in accordance with this privacy policy.

1. Definitions

“Avantida” means Avantida NV, with registered office at Sint-Pietersvliet 3 bus 8 in Antwerp, Belgium, entered in the Belgian register of legal entities with number 0500.492.779;

“User(s)” means (a) user(s) of the Website, jointly or individually depending on the context;

“Website” means the website(s) reachable via the primary domain or any affiliated domains or subdomains.

“Personal data” means all information allowing the identification of an individual. Such as, without being exhaustive, your name, address, telephone number, email address, financial details, username, password.

“Affiliated company” may be a company that is connected to Avantida, for example a subsidiary company.


2. Which personal data do we collect?

On our platform,, Avantida will ask or receive information about you. Some data collected by Avantida may be considered as personal data.

If you wish to sign up to our platform, you will be requested to fill in the relevant information. In this case, Avantida makes clear that they will only give you full access to the platform after you will have submitted the required information in accordance with their website stipulations and terms and conditions of the specific platform functionality conditions.


3. The confidentiality of your personal data

Every time you as a user submit personal data, Avantida shall handle this information in accordance with the stipulations of this privacy policy and the legal obligations within the scope of the GDPR processing of personal data.

Avantida will do its utmost to make sure that your personal data are protected. Avantida shall establish reasonable procedures to secure and protect the data they collect via the platform. In this way, Avantida wishes to prevent illegal processing of personal data and unintentional loss or liquidation of your personal data.

Avantida optimises the security of your personal data by:

• Using encryption where it is appropriate;

• Using password protection; and

• Limiting the access to your personal data


4. How do we collect your personal data?

Avantida could collect your personal data as follows:

• When you create an online account as a user;

• When you subscribe yourself for a newsletter;

• When you participate in a competition, tombola or other promotion;

• When you file a complaint or ask for information; or

• When you call or email Avantida, or correspond with them via another way than this website.

Avantida can combine the personal data that they collect via the platform with information you provide Avantida in another way or that third parties deliver to Avantida. Avantida can retain this information in a combined data bank or in several separate data banks.

Avantida keeps your personal data no longer than necessary for the desired aim or for the period as determined in an eventual agreement or by law.

The user of the platform has the right to object the processing of his/her personal data. This right is however not unconditional. Avantida shall only delete personal data on the request of the user in case of a justified objection.

Avantida avoids the collection of personal data which is not relevant for the purposes set out hereunder.


5. What do we do with your personal data?

Avantida is allowed to use the personal data they collect for the following purposes (“the Purposes”):

• Register you as a user on the platform and run the platform services and to permit you to use these services;

• Processing and treatment of possible complaints or requests;

• Judging and analysing the market, customers, products and services of Avantida (including asking for your opinion concerning the products and services of Avantida and to accomplish research regarding customers);

• Helping Avantida to evaluate, correct and improve their products and services;

• Internal filing;

• Marketing purposes;

• Organising lotteries, competitions or promotional actions; and

• Considering employing you if you have provided information in the scope of a solicitation for a job by Avantida.

All above mentioned considerations are applicable in the same way as to the use of your personal data by an affiliated company for the purposes.


6. What with anonymous data?

When you visit this website or the platform, Avantida can automatically collect technical information (which cannot identify you). For example: the domain name of another website that you used to get access to this website or the platform.

Avantida collects such information to understand the navigation preferences of the user of this website and the platform.

These data will be used for internal purposes only in order for Avantida to investigate overall demographic data, behaviour and interests. Anonymous or generic data such as this does not enable personal identification of a user and as such is not considered as personal data and for that purpose does not fall under the scope of this policy.


7. To whom do we report your personal data?

Avantida will not provide your personal data as a user to third parties without your permission, except:

• To affiliated companies;

• When these data are necessary to permit Avantida or its employees, agents, subcontractors, suppliers or commercial partners to provide a service or accomplish a task (including providing marketing support, accomplish market research or providing customer services), and to administer your membership, the delivery of products and services provided by Avantida at this time or in the future, or for lotteries, competitions or promotional actions;

• To professional advisors of Avantida,

• To the buyer or potential buyer of the rights and duties of Avantida related to the platform;

• If it is necessary to pursue legitimate interests of Avantida or if this is required or permitted by law.

Every distribution by Avantida of your personal data to a careful selected third party or to one of the third parties mentioned in the list above is in accordance with the stipulations of the privacy legislation. Avantida ascertains that stipulations are foreseen to make sure that third parties cannot use your personal data for other purposes than and according to the purposes, and that these third parties have assembled the necessary security measures.

If Avantida reports your personal data to an affiliated company or to third parties with registered offices outside the EU, Avantida shall not share these personal data until measures are taken to ensure that your personal data has the same level of protection as within the EU .

Avantida shall take all reasonable precautionary measures to ensure  that their employees and associates which have access to Personal data will follow appropriate training, to ensure that they process  Personal data exclusively in accordance with this policy and their obligations under the privacy regulation.  If these regulations are not respected, Avantida may take disciplinary measures against their employees and associates, if deemed necessary.


8. Direct marketing

You agree that Avantida uses your personal data to provide you with information about their products, promotional actions, special offers and other information about the products and services of Avantida or affiliated companies that could interest you according to Avantida, provided that you indicate when terminating the registration process that you wish to receive this information by mail and/or post.


9. Access to your personal data

By virtue of certain regulations concerning data protection, you may have the right to ask Avantida for details concerning the personal data which they have from you. If permitted by law, Avantida may charge a small compensation for this service.

If you wish to do this, you can notify the customer service of Avantida, situated in the registered offices of Avantida, or send a mail to the following address:

Avantida kindly asks you to help to make sure that the personal data in our records is as accurate and up-to-date as possible. If you believe that the personal data submitted to Avantida is incorrect or incomplete, please notify our Support team as described above. Avantida will correct or adapt your personal data as soon as possible.

If you have registered yourself on our platform, you may be able to  access your personal data and update your data in an online account. You have to make sure that you update your personal data from the moment changes occur. Alternatively, send updates to the following mail address:


10.  Links

This website may contain links to other websites which are not controlled by Avantida. Although Avantida will do their utmost to make sure that the links on their website lead exclusively to websites which share the safety and confidentiality standards of Avantida, Avantida is not responsible for the protection and confidentiality of data, among which personal data, which you submit on other websites after you have left this website. Before submitting personal information on other sites we recommend that you proceed carefully and consult the privacy statement which applies on the website concerned.


11.  Cookies and web beacons

For certain sections of this website, cookies may be used. Cookies are small fragments of information that we download and save on the hard disk or the internet browser of your computer. They allow this website to recognise that you visited this website before. With the help of cookies, Avantida can find out which are the most popular sections of this website, since they allow Avantida to know which pages the users visit and how much time they spend consulting these.

On the basis of these data, Avantida is more capable to adjust the website to reflect user requirements and offer a more customer-oriented experience. Thanks to cookies, Avantida can for example make sure that the information that appears on your screen during the next visit to our website is tuned in to your preferences as User.

It is possible to set your browser settings in such a way that it allows or refuses the use of all cookies or informs you every time a cookie is sent.  Because not all browsers are alike, Avantida advises you to consult the Help menu of your browser to know how you can adjust your cookies preferences.  Note however that our website was designed to function with cookies. Disabling the cookies may have consequences for the use of the website and prevent you from having an optimal use of the website. Avantida doesn’t exchange cookies with websites of third parties or external supplier of data, with the exception of third parties under contract to/ working directly with Avantida to provide (website) services.

This website and the announcements which are produced by using of and/or registration on this website, such as promotional email messages, can contain electronic pictures, so-called “web beacons”. Web beacons function in general in combination with cookies and Avantida uses these in the same way as cookies (see above).


12. Minors

Individuals under the age of 18 should not supply us with personal data without the consent of a parent or a guardian. Without such permission, Avantida does not wish to save personal data from minors, nor process or forward it to third parties.